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If there is anything you want to ask, do not hesitate to contact us. Our customer support is available 24/7 so that you can always rely on us to give you the information and details you need to clear. You won’t have to wait for days to hear from us, as we will contact you shortly after your query is processed. Submit the details of your job and we will provide you with a free quote.

Frequently Asked Questions

For over 21 years, our London removals team has safely relocated homes across the capital, with DBS-checked staff and full insurance. We're trusted for 2500+ successful moves and rated 4.8 stars from 574+ verified reviews on Google and Trustpilot. On move days we use protective blankets, floor guards, and heavy-duty straps, and we take photos before, during, and after the service. We also prioritise eco-friendly packing boxes and low-emission transport, with over 91% of materials and methods chosen for sustainability.

Our pricing is transparent and tailored to your move, based on distance, access, volume, services chosen, and any required packing. We offer a fixed quote after a pre-move survey or detailed inventory, with no hidden charges for stairs, weekend slots, or parking. In London, heavy traffic and building access can affect timing; we schedule accordingly and keep you updated with arrival windows. Prices include essential packing materials, protective equipment, and safety checks by DBS-checked staff; insurance is activated for every job. We're approved by SafeContractor and the British Association of Removers, aligning with ISO 9001 quality standards for reliability and accountability. For larger moves between city boroughs like Kensington & Chelsea or Islington, we can allocate dedicated crews to reduce turnaround. You'll receive a written plan and a final price before you commit.

Our professional movers use purpose-built trolleys, lift systems, protective blankets, and stair-climbing equipment to handle delicate items safely. We deploy climate-controlled trucks, padded blankets, and straps, and we photograph each stage to document handling and protect against claims. For bulky furniture, we use upholstery covers and edge guards, with floor protection tape to prevent marks on wood and tiles. Our fleet includes lifting gear and specialist tools for awkward stairs, and all team members are DBS-checked and trained to industry standards. We hold SafeContractor accreditation and ISO 9001-compliant processes to ensure consistency, risk management, and quality across every move. From small flats to large houses, this equipment and training let us complete 2500+ moves with minimal disruption. We also prioritise eco-friendly methods where possible, using 91% eco packing materials and optimised routing to cut emissions. For fragile items like mirrors or artwork, we use purpose-made crates and double-walled boxes with inventory checked in and out. We coordinate access with building managers, reserve loading bays, and always leave a move ready by offering optional insurance upgrades. We provide a clear evidence trail for claims through photos, signed checklists, and detailed invoicing, backed by our accreditations and customer feedback. This rigorous approach supports a track record of 2500+ moves completed locally, with customers reassured by DBS-checked staff. As a final note, we follow best-practice standards set by SafeContractor and the British Association of Removers.

Your move is protected by full insurance and DBS-checked staff, with transparent terms and straightforward claims support. We assess coverage during the survey and tailor the policy to your items, ensuring you're never surprised by costs. Certificates and proof of insurance are provided in writing, and our training aligns with SafeContractor and British Removers standards. For fragile items, ask about enhanced protection and specialised crates.

Careful packing and proper loading minimise risk during transit, and our team follows strict handling guides. We use protective blankets, corner guards, and strapped, padded crates for valuables, with inventory checklists and photo documentation. Sharp edges are cushioned, mirrors wrapped, and electronics packaged in anti-static bags with careful cable management. On arrival we place items with you, re-check inventory, and arrange temporary storage if the property isn't ready. All moves include a clear plan and a written confirmation of the items moved, ensuring you can track progress. Background-checked staff and protective equipment are standard, with photos before and after to prove care. We also provide eco-friendly packing solutions, including reusable blankets and boxes that reduce waste. Ask about protective packaging for antiques or valuable artwork to ensure maximum safeguarding during transport.

Yes--our eco-friendly approach blends recycled packing boxes, compostable materials, and efficient routing to keep moves green. Over 91% of our packing materials and transport methods are eco-friendly and low-emission, reducing waste and emissions. We use eco packing boxes, reusable wardrobe cartons, and protective blankets that are cleaned and reused, with recycling options for packaging. Our staff are trained to minimise waste on site, and we partner with local recycling centres across boroughs. If you prefer, we can plan a no-waste move with reusable crates and inventory control, supported by our accreditations. We provide carbon-neutral options for longer journeys and offer guidance on storage that reduces trips and packaging waste. Customers can request a sustainability report after the move, detailing materials reused, recycling quantities, and energy used during transit.

Moving in a major city presents unique challenges, from narrow stairs to restricted loading bays, so we tailor every plan to suit the property. We map access routes, reserve parking permits, and coordinate with managers to minimise disruption for neighbours and residents. Our insured crews use photo documentation and protective coverings to prevent marks on entryways and floors, with safe lifting techniques. We've completed 2500+ moves locally and across boroughs, earning 4.8 stars from 574+ reviews on Trustpilot and Google. All staff are DBS-checked, trained to industry standards, and supported by accreditation bodies like SafeContractor and the British Association of Removers. We also offer secure storage solutions and rapid furniture transport for short-term needs, ensuring a smooth transition between home or office moves. From Chelsea to Canary Wharf, our operations adapt to varied access, stairs, elevators, and service lifts with care. A dedicated coordinator tracks progress, and we provide a post-move checklist so you can confirm everything arrived as planned.

Yes--our team handles office moves and secure storage across boroughs, minimising downtime and protecting confidential documents. We create phased relocation plans, relocate IT equipment with specialist crates, and provide clean, protected spaces during transition. When needed, we offer secure storage with monitored access and easy retrieval so your business stays functional. All moves are backed by DBS checks and accreditation, with reviews from Trustpilot and Google. We can also arrange weekend or night-time slots to suit your operations.

Timing depends on access, distance, and inventory, but we provide a clear schedule after the initial survey. Flat moves can take half a day; larger homes may require a full day or two, with overnight storage as needed. We coordinate with building managers to gain access windows and minimise disruption for neighbours. We communicate ETA updates and can adapt to delays, ensuring you stay informed throughout the process. Our quotes include a calendar window and contingency planning to avoid surprises. We offer weekend slots and flexible timing when required, with a dedicated city team to ensure seamless turnarounds. We provide a detailed plan, a fixed quote after the survey, and support from a city team known for reliability.

We serve a broad range of nearby areas across multiple boroughs, from quiet pockets to busy districts. Representative neighbourhoods we move regularly include: Chelsea -- Kensington and Chelsea; Notting Hill -- Kensington and Chelsea; Fulham -- Hammersmith & Fulham; Clapham -- Lambeth; Brixton -- Lambeth; Islington -- Islington; Camden Town -- Camden; Shoreditch -- Hackney; Canary Wharf -- Tower Hamlets; Battersea -- Wandsworth; Hampstead -- Camden; Hackney Wick -- Hackney; Greenwich -- Greenwich; Croydon -- Croydon. This breadth keeps us close to where you live, work, or plan to relocate.

For quick orientation, here are common roads, parks, and landmarks we routinely navigate when moving in the capital. Oxford Street; King's Road; Fleet Street; Baker Street; Great Portland Street; Waterloo Road; Victoria Street; Park Lane; Sloane Street; Hyde Park Corner; London Bridge; Tower Bridge; The Mall; Piccadilly Circus; Regent Street. This helps planners anticipate lift requirements, access routes, and parking constraints across central and outer areas. If you have a specific street or landmark in mind, share it with our team and we'll tailor the plan. We regularly coordinate with local councils and building managers to secure permits and loading bays near these points. Trusted partners and online reviews support our local reputation across the capital. Our team reviews routes after each job to identify efficiency gains and safety improvements for future moves.



What Our Customers Say

Excellent on Google
4.9 (153)
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Seamless move with excellent communication and impressive value. The customer service team was amazing. Highly recommended.

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A terrific experience with Tom and Jerry! Their team was polite and diligent, taking extra measures to keep my belongings safe. Made my move easy. Highly recommend!

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Friendly workers who were efficient and did everything with care. Would certainly recommend.

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All facets of the engagement were of the highest quality. The team did exactly what was agreed, and the removal staff were extremely accommodating.

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Remarkable service from start to finish. The staff was friendly and attentive, and the entire moving process was handled efficiently. I recommend them highly and give five stars.

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Professional, trustworthy and welcoming staff. Excellent experience and I'll choose them again next time.

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The team showed up early and handled our move swiftly. It's always a pleasure to use Tom and Jerry Movers--six moves and counting!

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I appreciated TomandJerry' upfront pricing, simple website, and the driver's willingness to help. Highly recommend!

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TomandJerry is reliable, always on time, and very efficient. Highly recommend!

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Tom and Jerry delivered excellent service--quick, reasonably priced, and highly efficient. The driver was courteous and incredibly accommodating. I would definitely recommend them!

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