Insurance and Safety Commitments at Tom and Jerry

At Tom and Jerry, we understand that inviting a removal company into your home or business is a matter of trust. You want to know your belongings are protected, that our team is properly insured, and that every move is carried out with safety as the top priority. Our insurance cover, rigorous staff training, use of personal protective equipment, and detailed risk assessment procedures are all designed to give you complete confidence from the first box to the final placement.

Fully Insured Removal Services

Tom and Jerry operates as a fully insured removal company, providing protection and reassurance throughout your move. We maintain public liability insurance to help ensure that, in the unlikely event of accidental damage to your property or injury to a third party caused by our activities, there is a clear route to put things right. This cover is an essential part of responsible moving services and forms the backbone of our risk management approach.

Public liability insurance is particularly important when working in homes, communal areas, business premises, and public spaces. Whether we are manoeuvring large furniture through tight stairwells or transporting items across shared hallways, our insurance is there to support you and us if something unforeseen occurs. We regularly review our policies and cover levels in line with industry expectations and our own internal standards.

Public Liability Insurance Explained

Public liability insurance is designed to help protect customers and members of the public if they suffer loss or damage as a result of our work. For a removal company, this might include accidental damage to floors, walls, or fixtures while carrying items, or an incident involving equipment in communal or outdoor areas.

While we always work carefully and professionally, the nature of removals means that heavy and awkward objects are being moved in challenging environments. Having public liability insurance in place is part of our duty of care. It supports our commitment to accountability and ensures that we can respond promptly and fairly if something goes wrong.

Staff Training and Professional Standards

Insurance alone is not enough. The best protection is preventing accidents before they happen. That is why every member of the Tom and Jerry team receives thorough training in safe working practices, customer care, and the correct handling of belongings.

Our staff training includes manual handling techniques to minimise the risk of injury to both team members and customers. Movers learn how to lift, carry, and set down items safely, how to use moving equipment correctly, and how to work as a coordinated team in tight or complex spaces. Training also covers vehicle loading and unloading, securing items in transit, and protecting delicate or high value pieces with appropriate materials.

Health and safety awareness forms a key part of our induction and ongoing training. Team members are briefed on hazard spotting, safe routes through properties, and appropriate responses to unexpected situations, such as adverse weather or access difficulties. This structured training programme helps ensure that every move is completed efficiently, respectfully, and with safety at the forefront.

Personal Protective Equipment and Safe Working

Tom and Jerry equips its teams with suitable personal protective equipment to support safe, professional working on every job. This can include safety footwear, gloves for grip and hand protection, and other gear appropriate to the environment and the tasks being carried out.

We believe PPE is not an optional extra but a basic requirement of a safe removal service. Protective equipment helps reduce the risk of slips, trips, and manual handling injuries, and also provides better control when carrying heavy or bulky items. Using PPE correctly is integrated into our training so that it becomes a routine part of our daily operations, not an afterthought.

By combining PPE with good lifting technique, clear communication between team members, and careful planning, we reduce the likelihood of accidents and damage to your property. This approach benefits our customers, our staff, and anyone who might be present at the property during the move.

Risk Assessment Process for Every Move

A structured risk assessment process is central to the way Tom and Jerry plans and carries out removals. Before work begins, we consider the specific characteristics of your move, including property layout, access routes, parking arrangements, and the nature of the items to be moved.

On arrival, the team leader assesses potential hazards such as narrow staircases, low ceilings, uneven surfaces, and fragile fixtures. They will plan safe pathways for carrying items, identify where protective coverings may be needed for floors or walls, and confirm the best approach for large or unusual pieces. Where necessary, the team will adjust the sequence of tasks or the equipment used to manage risks effectively.

Risk assessment continues throughout the move. If circumstances change, for example unexpected obstacles or weather conditions, the team pauses to reassess and adapt. This dynamic approach allows us to maintain high safety standards even when faced with new challenges on the day.

Customer Confidence and Ongoing Improvement

Our insurance, training, PPE, and risk assessments all serve a single purpose: to protect you, your property, and our team while delivering a smooth, stress free move. Tom and Jerry regularly reviews working methods and safety procedures to reflect changes in regulations, industry practice, and our own experience on the job.

We welcome feedback from customers and use it to refine our approach. Every move is an opportunity to confirm what works well and to identify any aspect that can be improved. By combining robust insurance cover with proactive safety measures, we aim to offer a moving service that is both secure and highly professional from start to finish.