Tom and Jerry › Emergency Courier

Emergency Courier

Fast and Reliable Emergency Courier Service

At Tom and Jerry, our emergency courier service is designed for urgent deliveries that cannot wait. Whether it’s an important document, critical equipment, or time-sensitive goods, we provide a rapid and dependable solution to ensure your items reach their destination safely and on time.

We understand that urgent deliveries require precision, speed, and trust. Our team responds quickly, plans efficiently, and delivers with care.

Local Expertise for Rapid Response

Our strong local knowledge allows us to react quickly to urgent requests. We understand traffic patterns, access routes, and delivery challenges, enabling us to minimise delays and deliver efficiently.

This experience is especially valuable when timing is critical and reliability matters most.

Who Our Emergency Courier Service Is For

  • Homeowners needing urgent deliveries or collections
  • Renters moving essential items quickly
  • Landlords requiring fast property-related deliveries
  • Businesses transporting documents, equipment, or stock
  • Students needing urgent transport of belongings

We adapt our service to suit both personal and professional needs.

What’s Included in Emergency Courier Services

Core Service Features

  • Immediate response and collection
  • Direct, dedicated transport with no shared loads
  • Careful handling and secure loading
  • Real-time communication throughout the journey
  • Professional and time-sensitive delivery

Items We Commonly Transport

  • Important documents and parcels
  • Small furniture and equipment
  • Business stock and urgent supplies
  • Personal belongings and essentials
  • Fragile or valuable items requiring careful handling

Items We Do Not Transport

  • Hazardous or flammable substances
  • Illegal or restricted items
  • Perishable goods without proper packaging
  • Items exceeding safe transport limits without prior agreement

Our Step-by-Step Courier Process

1. Enquiry & Quote

Contact us with your delivery details, and we provide a fast, transparent quote based on urgency and distance.

2. Survey (Virtual or Onsite)

For larger or more complex deliveries, we assess requirements to ensure the correct vehicle and approach.

3. Packing & Preparation

If needed, we provide protective packing to ensure safe transport of your items.

4. Loading & Transport

Our trained team collects and secures your items, transporting them directly to the destination.

5. Unloading & Placement

We deliver your items promptly and place them where required, completing the job efficiently.

Transparent Pricing for Emergency Courier Services

Our pricing reflects the urgency and nature of the delivery and is based on:

  • Distance and travel time
  • Size and type of items
  • Level of urgency (same-day or immediate)
  • Labour requirements
  • Access conditions at collection and delivery points

We provide clear, upfront pricing so there are no surprises.

Why Choose a Professional Emergency Courier

When time is critical, a professional service offers clear advantages over informal options:

  • Reliable and time-sensitive delivery
  • Fully insured transport for peace of mind
  • Direct service with no unnecessary stops
  • Experienced handling of urgent and valuable items
  • Consistent communication throughout the process

This ensures your delivery is completed safely and on schedule.

Insurance and Professional Standards

  • Goods in transit insurance for all deliveries
  • Public liability cover for added protection
  • Fully insured operations
  • Trained and experienced courier team

Your items are protected from collection through to delivery.

Care, Protection, and Sustainability

Even under time pressure, we prioritise care and responsibility:

  • Use of protective materials and secure loading methods
  • Careful handling of fragile or valuable goods
  • Efficient route planning to reduce delays and fuel use
  • Responsible working practices at all times

We balance speed with care to ensure safe delivery.

Real-World Use Cases

Urgent Business Deliveries

Transporting critical documents or equipment needed the same day.

Last-Minute Personal Moves

Helping customers move essential items quickly due to unexpected situations.

Office Relocation Support

Delivering important equipment during time-sensitive office changes.

Emergency Item Transport

Providing rapid solutions for urgent or unforeseen delivery needs.

Frequently Asked Questions

How much does an emergency courier cost?

The cost depends on factors such as distance, urgency, item size, and labour required. Same-day or immediate deliveries may cost more due to the rapid response and dedicated service. We provide clear quotes so you know exactly what to expect.

Can you provide same-day delivery?

Yes, our emergency courier service is designed for same-day and urgent deliveries. Availability depends on location and timing, but we always aim to respond quickly and accommodate urgent requests.

Is my delivery insured?

Yes, all deliveries are covered by goods in transit insurance and public liability insurance. This ensures your items are protected throughout the journey.

What does the service include?

The service includes collection, secure transport, and delivery of your items. Additional support such as packing or handling fragile items can be arranged if required.

Is this better than a standard courier?

An emergency courier provides a dedicated, direct service with faster response times. This makes it more suitable for urgent or high-priority deliveries compared to standard courier services.

How quickly can I book?

You can book immediately, and we aim to respond as quickly as possible. For urgent deliveries, contacting us directly ensures the fastest possible arrangement.

Frequently Asked Questions

Across the capital and its boroughs, our removals service delivers rapid responses, careful handling, and trusted professionals for urgent, high-value deliveries. With over 21 years of experience and a 4.8-star rating from 574+ verified reviews, our DBS-checked team provides safe, insured moves. We safeguard items with blankets and straps and document results with photos before and after the move. Eco rating: 91% of packing materials and transport methods are eco-friendly and low-emission. We offer transparent pricing and a straightforward booking process.

We tailor emergency courier and removals to urgent timeframes, offering flexible pickup windows, rapid dispatch, and secure, care-focused handling for all items. Services include same-day courier for critical documents, rapid electronics and equipment transfers, and full home or office moves with optional temporary storage. All teams are DBS-checked and insured, with protective blankets and straps to guard your goods, and we document moves with photos before and after for your records. We prioritise safety, transparency, and minimal disruption, and we provide real-time tracking and clear quotes.

Across the city and its surrounds, our operations team prioritises speed and safety, delivering rapid responses and secure pick-ups for urgent requirements. Response times vary by location and access, but we aim for 60-90 minutes in central zones and 2-4 hours in outer boroughs, with a dedicated coordinator. Once assigned, a crew conducts a quick site survey, confirms access points, and arranges lift equipment if needed. We use a mix of small vans and larger trucks, all equipped with moving blankets, straps, and load-tested trolleys to protect every item. We provide no-obligation quotes and real-time progress updates; customer feedback via Trustpilot and Google Reviews shows consistent, practical performance. All staff are DBS-checked and trained to handle delicate items.

Choosing a London-based moving service for urgent moves means local knowledge of city traffic, parking restrictions, and delivery windows that minimise delays. Our teams operate across central and outer boroughs with fast response times and careful handling of fragile possessions. We provide DBS-checked, trained movers, insured services, and transparent pricing with clear communication from start to finish. For added reassurance, you can view feedback on Trustpilot plus Google Reviews, and we offer photos before and after the move to prove care and professionalism.

Yes. Our packing service uses sturdy protective materials, including eco-friendly packing boxes, tissue, bubble wrap, and tape. We tailor packing for fragile items, label everything for easy unpacking, and offer secure storage options with climate-controlled facilities, CCTV, and 24/7 access control. We provide inventory lists, pre-move photos, and a coordinated collection and return service. Our crew brings protective blankets and straps for every stage of handling, and we tailor packing speed and access to fit your schedule and budget.

Our staff are DBS-checked and receive ongoing training in manual handling, load planning, and safe driving. Each move is covered by public liability and goods-in-transit insurance, with a documented risk assessment for transparency. We maintain well-equipped vehicles with protective blankets, straps, floor protection, and load-rated dollies. Our safety standards align with SafeContractor and the British Association of Removers, ensuring compliance with UK transport, safety, and handling regulations. You can request insurance details and a copy of the risk assessment before booking.

We provide transparent, no-obligation quotes based on distance, volume, access complexity, floor levels, and any special handling requirements. If access is limited by stairs, narrow corridors, or lift constraints, we scale the crew size and equipment accordingly, always factoring in drive time and peak traffic. Our approach includes a plan for contingencies, clear communication about any potential extra charges up front, and a dedicated contact to answer questions throughout the move. You'll receive a written quote and a confirmed booking date before work begins.

We prioritise eco-friendly options, including reusable packing boxes, recyclable packing materials, and biodegradable packing tape. Our team can advise on downsizing and consolidation to minimise waste, and we offer a 'green' packing service with minimized waste packaging where possible. Protective blankets and straps reduce the need for disposable materials during handling, and we encourage customers to reuse boxes where feasible. By choosing our eco-conscious approach, you benefit from lower emissions and responsible waste management without compromising on security.

We back every move with visible, verifiable proof of quality and safety. Our DBS-checked staff, insured services, and protective equipment (blankets, straps, and floor protection) reduce risk from start to finish. We document moves with photos before and after the move, and we offer transparent, itemised quotes and schedules. Our performance is reflected in verified customer feedback on Trustpilot and Google Reviews, and we comply with industry standards set by leading bodies such as the British Association of Removers and SafeContractor.

We tailor every move to the building layout and access constraints. Our team performs a pre-move assessment, selects appropriate equipment (dollies, stair climbers, and load-tested trolleys), and adjusts crew size to the job. We protect walls, floors, and doorframes with protective blankets and corner guards, and we synchronize lift usage to minimise delays. Clear, proactive communication ensures you know when and where crews will work, and we adapt on the day to maintain safety and efficiency.

Nearby areas we commonly serve include Chelsea (Royal Borough of Kensington and Chelsea), Notting Hill (Kensington and Chelsea), Knightsbridge (Kensington and Chelsea), Fulham (Hammersmith & Fulham), Clapham (Lambeth), Battersea (Wandsworth), Victoria (City of Westminster), Soho (City of Westminster), Canary Wharf (Tower Hamlets), Whitechapel (Tower Hamlets), Camden Town (Camden), and Hampstead (Camden). We're well-placed to reach all parts of London and surrounding boroughs quickly, with experienced teams ready to help with urgent moves across densely populated streets and busy transport hubs.

Typical routes include Oxford Street, Regent Street, King's Road, Piccadilly Circus, The Strand, Euston Road, Marylebone Road, Baker Street, and nearby dual carriageways that connect with major ring roads. We also navigate routes near iconic places like Hyde Park, Green Park, and Victoria Station, balancing traffic patterns and restricted daylight hours for efficient loading and unloading. Our planners optimise routes to avoid peak times and minimize disruption to residents and businesses in London.



What Our Customers Say

Excellent on Google
4.9 (153)
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Seamless move with excellent communication and impressive value. The customer service team was amazing. Highly recommended.

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A terrific experience with Tom and Jerry! Their team was polite and diligent, taking extra measures to keep my belongings safe. Made my move easy. Highly recommend!

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Friendly workers who were efficient and did everything with care. Would certainly recommend.

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All facets of the engagement were of the highest quality. The team did exactly what was agreed, and the removal staff were extremely accommodating.

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Remarkable service from start to finish. The staff was friendly and attentive, and the entire moving process was handled efficiently. I recommend them highly and give five stars.

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Professional, trustworthy and welcoming staff. Excellent experience and I'll choose them again next time.

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The team showed up early and handled our move swiftly. It's always a pleasure to use Tom and Jerry Movers--six moves and counting!

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I appreciated TomandJerry' upfront pricing, simple website, and the driver's willingness to help. Highly recommend!

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TomandJerry is reliable, always on time, and very efficient. Highly recommend!

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Tom and Jerry delivered excellent service--quick, reasonably priced, and highly efficient. The driver was courteous and incredibly accommodating. I would definitely recommend them!

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