Tom and Jerry Accessibility Statement

Tom and Jerry is committed to providing an inclusive, enjoyable, and safe experience for all visitors. This Accessibility Statement explains the steps we are taking to make the Tom and Jerry area usable for as many people as possible, including visitors with disabilities, different access needs, and assistive technologies. We regularly review our facilities, digital content, and visitor services, and work to improve them over time.

Our Accessibility Commitment

We aim to align our digital services and information with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are widely recognized as the international standard for making websites and digital services more accessible. They cover many aspects of accessibility, including text alternatives for images, predictable navigation, sufficient contrast, clear structure, and compatibility with assistive technologies.

Our goal is that visitors can plan and enjoy their Tom and Jerry experience independently and with confidence. This includes accessible information about attractions, queues, facilities, and events, as well as staff support on site where available.

Screen-Reader Support

The Tom and Jerry online content is designed to work with commonly used screen readers. We use clear headings, descriptive text for images where appropriate, and meaningful labels for buttons and controls. Wherever possible, information that is conveyed visually is also provided in text form, so that visitors using screen readers or other assistive tools can access the same information.

We aim to keep page layouts logical and consistent, so screen-reader users can understand the structure of the page, skip to relevant sections, and avoid unnecessary repetition. Forms and interactive areas are developed so that important messages and errors are announced by screen readers where the technology allows.

Keyboard Navigation

Our online information and services for the Tom and Jerry area are intended to be fully navigable using a keyboard. Visitors should be able to move through pages using common keyboard commands, reach all interactive elements, and activate buttons, links, and form fields without needing a mouse.

We work to ensure a visible focus indicator is present so users can clearly see where they are on the page when tabbing through content. The sequence of navigation is designed to follow a logical reading order, making it easier to move through menus, content sections, and forms in a predictable way.

Accessible Tom and Jerry Area

Our ambition is for the Tom and Jerry area to be welcoming and accessible to families, children, and adults with different needs. This includes reviewing routes, entrances, seating, and queuing areas with accessibility in mind, and seeking to reduce physical and sensory barriers where possible.

Information about accessible entrances, quiet areas, resting points, and any available assistance is being developed and updated over time. We also encourage visitors to contact us before their visit to discuss specific requirements, so that we can offer tailored guidance where we are able.

Ongoing Improvements

Accessibility is an ongoing process. We regularly assess our online and on-site experiences, gather feedback from visitors, and look for practical ways to improve. As new attractions, events, or digital features are introduced to the Tom and Jerry area, we consider accessibility at the planning and design stages.

Where we find that full compliance with WCAG 2.1 AA is not yet possible, we work to provide reasonable and usable alternatives while we plan longer term improvements. We welcome constructive feedback from visitors and accessibility specialists to help us prioritise future updates.

Contact for Accessibility Requests

If you experience any difficulty using information or services related to the Tom and Jerry area, or if you need information in a different format, you can contact our team to request assistance. You may share details of the problem you encountered, the device and browser you are using, and any preferred access method, so that we can better understand how to help.

We aim to review accessibility requests and respond within a reasonable timeframe. Depending on the nature of your request, we may offer alternative formats, guidance for using our services with assistive technology, or information about support available during your visit. Your feedback plays an important role in helping us make the Tom and Jerry experience more accessible to everyone.